VM
Vukile M

1 reviews | Active since Nov 2020

11 Nov 2020, 13:01

Cell c repairs

My mom's bought a contract phone at cell c outlet .the contract started on July 2020 and on the 30 September 2020 I send the phone to repair in greenstone mall outlet I was help by a lady called uvail . she check the handset problem was networks cannot read both SIM card .on the 04 November I went back to check my phone it was not there and the consultant told me my phone has a problem of USB .and my cannot take any USD port.she told me I must pay R4689.01 if I want my phone to be repaired I then refuse because that money is outstanding money that I must pay for the remaining contract. IMEI *** model p30 lite 2020 job card GPJOH388120 .name of my mom. Jeannette mantshadi mgenge i.d *** my contact *** vukile mgenge .still not happy with cell c the phone still under warranty till next year July 2021 .your assistance will be highly appreciated.

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Replies (1)
Cell C
Cell C's reply11 Nov 2020, 13:48
Official
Hi Vukile 

Kindly note that the device has physical damage which voids the warranty. We will unfortunately not be able to repair the device without the quoted amount being paid. 

A copy of the quote has been emailed to you. 

^MM