TR
Tarcia R

1 reviews | Active since Dec 2016

01 Dec 2016, 14:04

Cell c repair service nightmare

<p>phone came back not repaired. It was stated it can not be repaired.</p> <p>Cancelling the contract is more expansive than to keep a dead phone.</p> <p>The repair department advice was to keep on paying for the service for the next 17 months.</p> <p>What a nightmare coming true......worse customer service.</p> <p> </p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply01 Dec 2016, 14:41
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply01 Dec 2016, 15:25
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN