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lizedawid L

1 reviews | Active since Jul 2016

19 Jul 2016, 09:19

Cell C Repair Centre Jhb RUDE PEOPLE!!!!

<p>First im very angry. i have more than 4 cotracts with cell c i have a note 4 for 8 months now... it is the 3rd time im sending it in for repairs (NOT MY FAULT) first time for signal drop they did software... second time SIGNAL DROP they did software again. see im a cellphone technician aswell i can do that myself but because im paying they need to help me. 3rd time im sending it in for signal drop they replaced my screen and on the that same day i got it my screen was lifting up and on the repair slip is only software. soo now its been there for 3 weeks its been there calling twice with my ref number they ARE SO RUDE NOT HELPING ME ALOT TALKING TO ME IF IM THERE FRIEND JUST SAYING BEY. im working with custemors every day ill never be that rude ever im sooo mad what can i do before i go all mad on them and i dont want to fight i only want my fphone to be fixed or another phone im over this **** they have my phone more than me using it im DONE! I need help! I need to complain!</p>

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Replies (7)
Cell C
Cell C's reply19 Jul 2016, 09:41
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

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lizedawid L's update20 Jul 2016, 12:14
Reviewer Update

i did get my phone back today still faulty screen the same problem i send it in 6weeks ago seriusly??? i wa patient for a long time now but seriusly i need a phone so what must i do i cant struggle like this. im sending it in for the same screen faulty in now i need a new phone i have pictures and my job number can someone help me pleas pleas pleas???!!!

Cell C
Cell C's reply21 Jul 2016, 06:43
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

lL
lizedawid L's update21 Jul 2016, 13:44
Reviewer Update

Eny news about my phone?? Im sooo over struggling for so long enyone i need a answer about my case please? i reqeusted nobody is coming back to me?

lL
lizedawid L's update21 Jul 2016, 13:47
Reviewer Update

I NEED HELP TODAY

lL
lizedawid L's update21 Jul 2016, 13:48
Reviewer Update

I HAVE A JOB NUMBER?

Cell C
Cell C's reply22 Jul 2016, 09:26
Official

Hi Lize

Please be advised that a consultant will contact you and provide feedback regarding this matter.

Regards

Cell C | PN