Cell C - Rentention/customer care departments

<p> I signed a new contract a month ago with Cell C, along with this new contract i cancelled my other contract at the retention/cancelation department via over the phone and received a sms stating that my old contract ( ********** 739) will be terminated on the 03/03/2017. So i was advised that i just need to go back to Cell C after this abovementioned date so that they can just do a number change for me once my old contract is terminated and the number is on prepaid. The lady at Cell C Hatfield just informed me when i went into their branch that this old contract has not yet been terminated and is this unacceptable. Now they want me to call the retention department at Cell C again and start this process from scratch. This means i will still need to carry both phones with me for another month and cant i carry over the ********** 739 number over to the new contract.</p> <p> </p> <p>I am really frustated with Cell C and this has not been the first time i have been unhappy with services received from them</p> <p> </p> <p>CJ van Heerden</p>