Cell C refusing upgrade for no valid reason

I have two contracts with Cell C that is used within my company, one of which are my contract that I use to basically run everything. Unfortunately due to the Covid Lock Down in 2020 my company was unable to trade for months and therefore I could not draw a salary and I had to enter into debt review. I have been able to upgrade both my contracts since then, despite the fact that I am under debt review. I even upgraded one of the contracts recently, about 3 or 4 months ago. But when my own number's upgrade came up last month I was refused my upgrade, the reason being that I am under debt review. I cannot understand the reasoning for this because I was allowed to upgrade not even 4 months ago. So I have been trying to get answers and to get this sorted because my contract is running out and I need it to run my business, and I am getting different responses. First customer care told me that my contract is an exclusive one and I need to speak to the Exclusive team, that was a struggle to get hold of them, then they told me to write them an email. So I write an email explaining everything and the responses are all different, JABU tells me I need a letter from my debt review counselor in order to upgrad Sn: ***. On the same day Derrick tells me I am not allowed to upgrade because I am under debt review Case Number: ***. So I query this and Buyisile tells me again that my debt review counselor must give me a letter Case ref *** I get a letter from my debt review counselor, who tells me that there is absolutely NO reason for Cell C to be so difficult and that there is NOTHING prohibiting me from having a cell phone contract or upgrading it. I send the letter and again receive different replies Buyisile tells me to take the letter directly to a sales consultant at an outlet for a "speedy process" Case ref ***. But then Doreen comes and tells me again that I am not allowed to upgrade due to being under debt review, claiming that it would be deemed as "reckless lending" Sn: *** Why is there so many different responses? Why was I allowed to do several upgrades and now all of a sudden am not allowed? Why does my debt review counselor tell me that I am allowed to upgrade but according to Cell C all of a sudden out of the blue I am not allowed? I would like this sorted and I want my upgrade Cell C. You receive your money every month (even since I have been under debt review), my company pays the bill and not me (and I can prove it), AND!!! A CELLPHONE CONTRACT IS CONSIDERED A SERVICE AGREEMENT AND NOT A CREDIT AGREEMENT and therefore does not fall under the debt review process unless it was in arrears at the time of entering into debt review and was placed under the process by the debt review counselor. Which we all know is NOT the case. And on top of this I have the letter from my debt review counselor confirming that I am allowed to upgrade my contract. So in the words of my debt review counselor: There is absolutely NO reason why my upgrade should not be granted.