CELL C refusing to provide me with my contract to be able to claim for my lost phone

i lost my phone as i was travelling to sun city, the following day i called cell c customer service 084135 more than 10 times to report a lost phone, i was not assisted till very late in the evening a consultant decided to help, i was told to go do an affidavit which i did, in the morning i went through the same drill of being pushed from pillar to post, finally i got statements but cell c refuses to send me my contracts for insurance purposes, they claim they cant find the contract yet im paying every month my contract, im very disappointed by the team leaders who are not available and make the consultants bad people, now i am stuck cant submit my claim for a replacement cell phone.