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Bassie M

1 reviews | Active since Jul 2020

27 Jan 2024, 09:21

Cell C refusing to close account even after settlement

Honestly if I could I would give them a zero. I settled my account long ago and they continued to open it. I even sent them proof of payment and called them many times and still refused to close the account. I genuinely advise people not to take up their contracts.

0
Replies (3)
Cell C
Cell C's reply27 Jan 2024, 09:27
Official
Dear Bassie Molefyane

Thank you for contacting Cell C regarding your Cell C account.  
  
 Please receive our apologies for the unpleasant experience received thus far,
 
 The matter has been escalated for further assistance, please expect a call from us to assist.  Regards
 Cell C | MN

BM
Bassie M's update10 Mar 2024, 21:07
Reviewer Update
This matter was successfully resolved thanks to the Cell C social media team. They have allocated the settlement of the account and have closed the account. Thank you to Lerato as well for continously updating me. Thanks
Cell C
Cell C's reply11 Mar 2024, 07:16
Official
Dear Bassie Molefyane 

Thank you for the update and your kind words , they are appreciated .

Regards
Cell C | NH