CELL C - Refusing to close account!! Been over a month!!

I will keep complaining this is my 5th message until my matter is resolved. Please refer to all my other complains, why are you not able to close an account that I closed over a month ago, still taking my money - see correspondence below - when asked to confirm if account is closed the don't respond and close the ticket - this is a joke

Hi ,

Please note that the R1007.77 is not for fibre it was charged for the Cell C fixed contract on *** , the contract was on promotion from 15/10/2018 and that promotion ended on the 6/11/2020 .

Please contact 084135 for further assistance should you need more clarity on the billing ,

Regards CFibre Support I phoned on the 07 10 2020 to close the Cell C fixed contract and was told that my final payment will be 605.27 which I paid – for October month.

The accounts is still not closed – and Cell C is refusing to close the account!!

Please confirm account *** is closed as per my phone call made beginning of October.