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nK
nella K

1 reviews | Active since Apr 2013

18 Jan 2021, 01:47

Cell C refusing to cancel my account and causing unnecessary debt and stress

I have been trying to cancel my cell c fibre account since October 2020. I tried to mail, call and even complain her eon hello peter but cell c refuse stop assist me in cancelling. I have lost my income due to covid 19 and cell c keeps debiting my account each and every month , there are no funds in my account so it bounces back and the bank charges me for each and every attempt cell c make to debit my account (they debit more than once a month) although i have clearly asked for a cancellation.

Its been a crazy time with covidid 19 and job losses, can cell c please stop creating additional stressful times for me and just cancel my account account and stop attempting to debit my account numerous times a month

0
Replies (3)
Cell C
Cell C's reply18 Jan 2021, 07:12
Official
Good day Nella

Thank you for writing to us.

We have received your review regarding the cancellation of your C-Fibre account.

Our C-fibre team will be in touch to process your request.

^NZ

nK
nella K's update19 Jan 2021, 11:27
Reviewer Update
No one has contacted me. Its nearly month end and you will try debit my account again which will result in me injuring bank charges for the unsuccessful debit. Please can someone sort this out today? Its a simple cancellation. Ive been asking since October, why not just cancel my contract accordingly?
nK
nella K's update22 Jan 2021, 16:28
Reviewer Update
still awaiting to be contacted. I just received an email stating I am in arrears and owing when I already paid and ask for the account to be cancel since October. Why am I being charged form something I am not using when I sent clear cancellation requests multiple times. Cell C clearly want stop bankrupt me