Cell C refusing to assist with ********** billing

On 6 March 2015 a contract was **********ly opened in my name. At the same time a content service that I did not request was also added to my account. I noticed this in April when my cell phone bill was triple the usual amount.<br> <br> After following up every week for a few months, the contract was finally cancelled in July and I was promised a credit on my account. I have also requested clarification on the content service which I refuse to accept the charges for, as well as the recording of the telephone call from when the contract was opened. I have followed up weekly for 7 months and have been promised dozens of follow up phone calls, of which I received only one, in July.<br> <br> Many hours have been spent on the phone, many emails sent, I have heard so many excuses and empty promises, over half a year has passed, and I am still no closer to resolving this issue or getting a credit.<br> <br> At this point I have all but given up any hope of ever getting my money back or even hearing the recorded phone call I was promised. This service has been absolutely shocking and all I really want now is for someone to contact me about closing my contract so that I never have to deal with this company again.