1 reviews | Active since Sept 2018
Cell C refuses to stop deducting money from my account
Cell C refuses to stop deducting money from my account.
When I called them in the beginning of the year they insisted that I just had a few months left to pay. So I paid those few months. I was clear MANY MANY times that I do NOT want to continue with my contract.
In August I went to a Cell C store and cancelled the contract. The consultant showed us her computer screen which said the contract was cancelled. However, Cell C deducted a payment from my account the following month AGAIN!. I keep reversing the payments and blocking Cell C at my bank but the company changes the amount they deduct every time so its impossible to completely block them.
Every time I have called their Call Centre the consultants try to convince me to pay another month - saying If I pay another month then the contract will be over. How it that possible?? From June they keep saying just one more month - I pay it and the following month same story.
This is ***** and theft! My next move will be to contact the Ombudsman.
On top of everything the consultants over the phone are rude and refuse to listen to reason. Cell C is threatening me with Legal action but they are the ones who are fragrantly going against the law and I am within my rights to SUE THEM!
Good morning Jeremy
We have requested one of our team members to follow up on this matter and assist. Be assured this will be sorted.
Regards
Cell C | PN
Good morning Jeremy
We have requested one of our team members to follow up on this matter and assist. Be assured this will be sorted.
Regards
Cell C | PN
