PT
Patrick T

1 reviews | Active since Nov 2012

19 Jan 2016, 11:50

Cell C refuses to replace a damaged handset

In 2014 I entered into a 24-month contract with Cell C wherein the handset, a Sony Xperia C C2305, was delivered on the 1st September 2014, and the line was subsequently activated within 24 hours. On the 19th November 2015 the said phone just went dead, and I immediately took it to one of Cell C's branches in Hatfield, who booked it in for repairs. On the 27th November 2015 I received a call that my phone was back but it could not be repaired since it was out of warranty and the repairs would cost more than a new one. I then contacted the repairs department who confirmed that they cannot repair and/or replace the phone. According to the report received from SSS cellular repairs, \the handset is deemed BER due to main board dead". Cell C has advised that they cannot replace the device since it was out of warranty of 12 months from Sony"

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Replies (1)
Cell C
Cell C's reply19 Jan 2016, 12:01
Official
Hello sebago,

Thank you for posting to us.

One of our consultants will contact you and provide clarity regarding this matter. Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,