NS
Nicki S
1 reviews | Active since Oct 2013
10 Nov 2024, 00:02
Cell C refuses to refund my money!
My debit order bounced at the beginning of the month. I got sent a link from Cell C to make payment. I made the payment. Cell C then debited me that same day for the same amount. So a double payment was made to Cell C. I have sent all the proof, yet Cell C refuses to refund me one of the amounts, leaving me very short of money!!! You are ********s for *****ing my money!!!
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
10 Nov 2024, 08:21Dear Nicki Schmidt
Thank you for contacting us.
Thank you for contacting us.
We have escalated your matter to our Finance Department for further assistance. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this.
You can expect a call from us shortly.
Regards
Cell C | NT
Cell C's reply10 Nov 2024, 08:21
Official
Dear Nicki Schmidt
Thank you for contacting us.
Thank you for contacting us.
We have escalated your matter to our Finance Department for further assistance. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this.
You can expect a call from us shortly.
Regards
Cell C | NT
NS
Nicki S's updateReviewer Update
10 Nov 2024, 10:11You somehow phoned my boss! You are trying to get hold of me on the wrong number!!! Have a look at my number that I've had with you for over 10 years. ***
NS
Nicki S's update10 Nov 2024, 10:11
Reviewer Update
You somehow phoned my boss! You are trying to get hold of me on the wrong number!!! Have a look at my number that I've had with you for over 10 years. ***
NS
Nicki S's updateReviewer Update
10 Nov 2024, 10:12Please call me on my actual number and not my boss's number!!
NS
Nicki S's update10 Nov 2024, 10:12
Reviewer Update
Please call me on my actual number and not my boss's number!!
NS
Nicki S's updateReviewer Update
10 Nov 2024, 11:02Well there is no surprise that you called me and said you cannot help me!! I will be reporting you to the Ombudsman. How disgusting that I have 3 contracts with you, have been with you for over 10 years, you can quite clearly see two payment were made this month, and you still cannot help! I will not be renewing any contracts with you!!
NS
Nicki S's update10 Nov 2024, 11:02
Reviewer Update
Well there is no surprise that you called me and said you cannot help me!! I will be reporting you to the Ombudsman. How disgusting that I have 3 contracts with you, have been with you for over 10 years, you can quite clearly see two payment were made this month, and you still cannot help! I will not be renewing any contracts with you!!
NS
Nicki S's updateReviewer Update
10 Nov 2024, 12:05I don't want the extra payment to be app**** to my next bill. I want a refund so I can actually buy food this month! Do you think we all have thousands lying around in our bank account for double payments to go off?? I asked for a refund, not a credit!
NS
Nicki S's update10 Nov 2024, 12:05
Reviewer Update
I don't want the extra payment to be app**** to my next bill. I want a refund so I can actually buy food this month! Do you think we all have thousands lying around in our bank account for double payments to go off?? I asked for a refund, not a credit!
NS
Nicki S's updateReviewer Update
10 Nov 2024, 12:50Now that is an absolute lie!!!! My debit order bounced and I paid it the moment you sent me the link! The same day you took the same amount of money out of my account!!!! Tou are absolute *******! I will be sure to let everyone know about this and have already emailed rhe ombudsman!
NS
Nicki S's update10 Nov 2024, 12:50
Reviewer Update
Now that is an absolute lie!!!! My debit order bounced and I paid it the moment you sent me the link! The same day you took the same amount of money out of my account!!!! Tou are absolute *******! I will be sure to let everyone know about this and have already emailed rhe ombudsman!
NS
Nicki S's updateReviewer Update
10 Nov 2024, 15:10You keep saying the same nonsense. The bottom line is you received two payments from me this month. I did not authorise you to track my bank for money and take it out of my bank account whenever you wish. Why can you not accept responsibility for the fact that you received TWO payments from me this month? It does not matter when the money went off or cleared! What matters is that you received a double payment and now refuse to refund me one of those amounts! Shocking customer service!!!
NS
Nicki S's update10 Nov 2024, 15:10
Reviewer Update
You keep saying the same nonsense. The bottom line is you received two payments from me this month. I did not authorise you to track my bank for money and take it out of my bank account whenever you wish. Why can you not accept responsibility for the fact that you received TWO payments from me this month? It does not matter when the money went off or cleared! What matters is that you received a double payment and now refuse to refund me one of those amounts! Shocking customer service!!!
NS
Nicki S's updateReviewer Update
10 Nov 2024, 15:26Honestly? I'm asking for a refund so I can have money in my bank to buy food and you're offering to change the debit order date?
NS
Nicki S's update10 Nov 2024, 15:26
Reviewer Update
Honestly? I'm asking for a refund so I can have money in my bank to buy food and you're offering to change the debit order date?