LK
Lizelle K
1 reviews | Active since Feb 2020
26 Jul 2021, 10:23
Cell C refuses to refund my money
I am very disappointed with the terrible service I have been receiving from Cell C over the last two months. I have made an additional payment onto my cellphone contract on June 8th, they then went ahead and double debited me for the month of June. I have been escalating this query since June 8th and sent through my proof of payment on numerous occasions but to date no one has resolved my query or refunded my money. This is the worst service I have received over my ten year duration with the company.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
26 Jul 2021, 11:51Good day Ms. Kroutz
Thank you for contacting Cell C.
We have received your review regarding the billing of your Cell C account.
One of our Social Media consultants will be in touch to help resolve your query.
^NZ
Thank you for contacting Cell C.
We have received your review regarding the billing of your Cell C account.
One of our Social Media consultants will be in touch to help resolve your query.
^NZ
Cell C's reply26 Jul 2021, 11:51
Official
Good day Ms. Kroutz
Thank you for contacting Cell C.
We have received your review regarding the billing of your Cell C account.
One of our Social Media consultants will be in touch to help resolve your query.
^NZ
Thank you for contacting Cell C.
We have received your review regarding the billing of your Cell C account.
One of our Social Media consultants will be in touch to help resolve your query.
^NZ
LK
Lizelle K's updateReviewer Update
30 Jul 2021, 13:48Hi there, I have sent my POP as requested and still my refund has not been resolved, it is 48 hours later and a month later and still no refund, this is terrible service to say the least.
LK
Lizelle K's update30 Jul 2021, 13:48
Reviewer Update
Hi there, I have sent my POP as requested and still my refund has not been resolved, it is 48 hours later and a month later and still no refund, this is terrible service to say the least.
LK
Lizelle K's updateReviewer Update
26 Aug 2021, 16:22Hi All
It is month end again, after my endless 3 month battle with Cell C, about rectifying my account after they have double debited me in error and refunded my overpayment. I now receive 3 calls in one week to tell me my account is in arrears and I will be debited for an amount of R4,4K. I’m at a loss for words, for the ten years I have been with Cell C I have not missed one payment, yet I am not being debited for an amount that is so far from accurate it’s a joke.
I have been speaking to so many different people but still not resolve.
Cell C my debit order date is in 2 days and this needs to be rectified otherwise I have no other alternative but to take legal action.
Very irate customer considering to close their account after 10 years.
It is month end again, after my endless 3 month battle with Cell C, about rectifying my account after they have double debited me in error and refunded my overpayment. I now receive 3 calls in one week to tell me my account is in arrears and I will be debited for an amount of R4,4K. I’m at a loss for words, for the ten years I have been with Cell C I have not missed one payment, yet I am not being debited for an amount that is so far from accurate it’s a joke.
I have been speaking to so many different people but still not resolve.
Cell C my debit order date is in 2 days and this needs to be rectified otherwise I have no other alternative but to take legal action.
Very irate customer considering to close their account after 10 years.
LK
Lizelle K's update26 Aug 2021, 16:22
Reviewer Update
Hi All
It is month end again, after my endless 3 month battle with Cell C, about rectifying my account after they have double debited me in error and refunded my overpayment. I now receive 3 calls in one week to tell me my account is in arrears and I will be debited for an amount of R4,4K. I’m at a loss for words, for the ten years I have been with Cell C I have not missed one payment, yet I am not being debited for an amount that is so far from accurate it’s a joke.
I have been speaking to so many different people but still not resolve.
Cell C my debit order date is in 2 days and this needs to be rectified otherwise I have no other alternative but to take legal action.
Very irate customer considering to close their account after 10 years.
It is month end again, after my endless 3 month battle with Cell C, about rectifying my account after they have double debited me in error and refunded my overpayment. I now receive 3 calls in one week to tell me my account is in arrears and I will be debited for an amount of R4,4K. I’m at a loss for words, for the ten years I have been with Cell C I have not missed one payment, yet I am not being debited for an amount that is so far from accurate it’s a joke.
I have been speaking to so many different people but still not resolve.
Cell C my debit order date is in 2 days and this needs to be rectified otherwise I have no other alternative but to take legal action.
Very irate customer considering to close their account after 10 years.
LK
Lizelle K's updateReviewer Update
28 Aug 2021, 11:52As I said Cell C has now deducted R4,4K, 3 times the amount of my debit order due, with no one calling me as they promised. Cell C is taking advantage of their power and misusing access to my account. This is now become a violation because no one has bother to come back to me yet they keep saying someone will contact me.
LK
Lizelle K's update28 Aug 2021, 11:52
Reviewer Update
As I said Cell C has now deducted R4,4K, 3 times the amount of my debit order due, with no one calling me as they promised. Cell C is taking advantage of their power and misusing access to my account. This is now become a violation because no one has bother to come back to me yet they keep saying someone will contact me.