CELL C REFUSES TO HELP DEBT REVIEW CLIENTS

I know the people working for CELL C are just following instructions and doing their jobs! Awesome.

But the cellular service providers are seriously at fault when they refuse loyal clientele to upgrade their contracts due to debt reconciliation.

As far as I am aware and everyone on debt review will quote me on this:

A cellphone contract is considered a service agreement - not a credit agreement.

Therefore not part of the debt counselling (or debt review) process.

I don't have a phone now. My contract expired in JUNE 2021 and now I have been paying 6months for a contract that I shouldn't be having I deserve a free phone for the amount dished out every month because my phone is slow and hardly even works now and on top of that I have no insurance because I wasn't offered any when I got the damn contract from GloCell in 2010

I can throw R500 at any other shop and pick up a little mobicel sure but I work on my phone. I use my phone everyday for emails, calls, memos! Banking for God's sake! I need a proper smartphone and contracts provide that since all the apps each year are faster and bigger and the phones are required to keep up!

For the love of the middle class please just let us have our smart phones!

In tears from Newcastle