Cell c refuses to close my contract

Good day 

I am still receiving communication that I have not paid my phone yet I requested the settlement amount and I have confirmed and told your consultant that I reversed the debit order because I had paid the full amount of 4003.87 of which this was the amount I was given to daily in order to close / cancel the contract why am I still receiving emails I thought this number was also changed to pre paid you said you were going to send an sms that the number has been changed to prepaid and it has not . I am reporting this now with consumer protection act . You are annoying me. 

You keep on wanting to call me and nothing is being resolved you are wasting my time now I must send proof of payment 1000 times please can you contact Kelly Stubber and show her the proof of payment

You should understand how draining this is . I need to speak to 100 different people that call me from cell c I am very drained emotionally.  Financially I had to break my budget just so I can pay up the contract and I am not getting assisted . Your Kelly stubber sent an email that I missed a payment when I told your consultant I reversed the debit order because I had paid the 4003.87 as the amount given to me in email I thought this had been resolved and that the number would be changed to pre paid . Do you not keep records or notes on the system everytime we do speak telephonically. I am currently going through staff consolidation and need a paid up letter from you so that I can issue this to my employer . I am tired now I have sent proof of payment.  My ID copy and still nothing. You said that the contract is ending on the 31 October.  But I get emails that I am still outstanding from your Kelly Stubber . 

Please contact me tomorrow on my *** number.  You guys have drained the living day lights out of me