Cell C Refuses to Change My Debit Order Details After Multiple Requests

Item: Cell C
Rating: 1
Author: Lebogang N

I’ve asked Cell C multiple times to change the bank account they’re debiting from, and they keep ignoring or refusing to assist. This is a simple request, yet every month the debit still goes off the wrong account. I’ve followed the correct process, submitted what was needed, and still no resolution.

This is unacceptable and unprofessional. I expect Cell C to update my debit order details immediately and confirm in writing. This level of service is disappointing, and it’s causing unnecessary inconvenience.

Helpful (0)

Replies (2)

Cell C's replyOfficial

01 Dec 2025, 13:33

Dear Lebogang N,

Thank you for reaching out to Cell C.

We sincerely apologize for the repeated inconvenience you have experienced with your debit order details not being updated despite following the correct process. We understand how frustrating and unprofessional this must feel, and we take your concern very seriously.

An agent from our Support team will reach out to you for further assistance.

Kind Regards,
Cell C | TSN

Cell C's reply01 Dec 2025, 13:33

Official

Lebogang N's updateReviewer Update

02 Dec 2025, 11:45

Thank you for your assistance. It’s a pity that I had to resort to extreme measures to get assistance from your team. After 2 whole months of fighting.

Lebogang N's update02 Dec 2025, 11:45

Reviewer Update

Thank you for your assistance. It’s a pity that I had to resort to extreme measures to get assistance from your team. After 2 whole months of fighting.