Cell C Refuses to Cancel Contract and Continues Unauthorized Billing

I am extremely disappointed with Cell C’s service and their refusal to honor my contract cancellation request. I signed a 24-month SIM-only contract (30GB day + 20GB night) on 08 April 2023, set to end on 08 April 2025, with a monthly fee of R279 (later increased to R307.77). In February 2025, I informed Ms. Lorean Makae at the Bayside Mall branch that I wanted to cancel the contract upon expiry, and she provided the cancellation department’s number (084143). I was told to call back a month before the end, which I did on 08 March 2025, and was assured the cancellation was processed. Shockingly, Cell C debited R631.34 on 15 April 2025, claiming the contract was “outside the period,” so the discount fell away. I was told this was the final payment, so I let it slide despite it being double the usual amount. However, on 05 May 2025, I received an invoice for R484.02, set to be debited on 15 May 2025. This proves Cell C failed to cancel my contract and is now billing me without authorization. Their actions feel like ******ion, and their customer service has been unhelpful in resolving this. I’ve had to escalate this to ICASA, but Cell C’s lack of accountability is unacceptable. Avoid them at all costs—terrible service and shady billing practices!