RZ
Renier Z
1 reviews | Active since Nov 2011
05 Jan 2026, 15:03
Cell C refuses to allow a number to be ported.
I am trying to port a number from Cell C to another network. When I request the port, Cell C sends an SMS asking for a OTP to be confirmed. When you reply with the OTP, there is no response. A few hours later, Cell C sends a message stating that there is no reply and rejects the port out. IS this Cell C's way to force you to remain on their network?
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
05 Jan 2026, 15:32Dear Renier van Zyl,
Thank you for contacting Cell C.
We’re sorry for the inconvenience you’ve experienced with the porting process. Please note that Cell C does not prevent customers from porting out — the process is regulated by industry standards and requires successful OTP validation for security purposes.
If you’re not receiving confirmation after replying with the OTP, this may be due to a technical issue. To assist you further, please provide us with the Cell C number you’re trying to port and your contact details.
Additionally, have you tried contacting the network provider you are porting to for assistance with your port request? They may be able to help expedite the process from their side.We’ll work with you to ensure this is resolved as quickly as possible.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We’re sorry for the inconvenience you’ve experienced with the porting process. Please note that Cell C does not prevent customers from porting out — the process is regulated by industry standards and requires successful OTP validation for security purposes.
If you’re not receiving confirmation after replying with the OTP, this may be due to a technical issue. To assist you further, please provide us with the Cell C number you’re trying to port and your contact details.
Additionally, have you tried contacting the network provider you are porting to for assistance with your port request? They may be able to help expedite the process from their side.We’ll work with you to ensure this is resolved as quickly as possible.
Kind regards,
Cell C | TM
Cell C's reply05 Jan 2026, 15:32
Official
Dear Renier van Zyl,
Thank you for contacting Cell C.
We’re sorry for the inconvenience you’ve experienced with the porting process. Please note that Cell C does not prevent customers from porting out — the process is regulated by industry standards and requires successful OTP validation for security purposes.
If you’re not receiving confirmation after replying with the OTP, this may be due to a technical issue. To assist you further, please provide us with the Cell C number you’re trying to port and your contact details.
Additionally, have you tried contacting the network provider you are porting to for assistance with your port request? They may be able to help expedite the process from their side.We’ll work with you to ensure this is resolved as quickly as possible.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We’re sorry for the inconvenience you’ve experienced with the porting process. Please note that Cell C does not prevent customers from porting out — the process is regulated by industry standards and requires successful OTP validation for security purposes.
If you’re not receiving confirmation after replying with the OTP, this may be due to a technical issue. To assist you further, please provide us with the Cell C number you’re trying to port and your contact details.
Additionally, have you tried contacting the network provider you are porting to for assistance with your port request? They may be able to help expedite the process from their side.We’ll work with you to ensure this is resolved as quickly as possible.
Kind regards,
Cell C | TM
RZ
Renier Z's updateReviewer Update
14 Jan 2026, 21:44Thank you for the assistance in resolving the issue. I am very pleased with the gentleman who assisted me and managed to get this resolved.
RZ
Renier Z's update14 Jan 2026, 21:44
Reviewer Update
Thank you for the assistance in resolving the issue. I am very pleased with the gentleman who assisted me and managed to get this resolved.
Cell C's replyOfficial
15 Jan 2026, 09:23Dear Renier van Zyl,
Thank you so much for your feedback, we truly appreciate it! 🌟
We’re delighted to hear that the matter has been resolved and that you were pleased with the assistance you received.
If you need any further support, we’re always here to help.
Kind regards,
Cell C | TM
Thank you so much for your feedback, we truly appreciate it! 🌟
We’re delighted to hear that the matter has been resolved and that you were pleased with the assistance you received.
If you need any further support, we’re always here to help.
Kind regards,
Cell C | TM
Cell C's reply15 Jan 2026, 09:23
Official
Dear Renier van Zyl,
Thank you so much for your feedback, we truly appreciate it! 🌟
We’re delighted to hear that the matter has been resolved and that you were pleased with the assistance you received.
If you need any further support, we’re always here to help.
Kind regards,
Cell C | TM
Thank you so much for your feedback, we truly appreciate it! 🌟
We’re delighted to hear that the matter has been resolved and that you were pleased with the assistance you received.
If you need any further support, we’re always here to help.
Kind regards,
Cell C | TM