MH
Malcolm H
1 reviews | Active since Sept 2019
08 Oct 2021, 01:03
Cell c refuses to aid in sim swap after phone theft
My phone was ****** on the 24th of September and the call centre agent is so unprofessional she cannot understand that the ***** is still using my phone and sim and I cannot tell her what numbers they phone or when/how much they recharge but still she stands no incorrect info sorry we can't help. My whole life is on that phone . All my contacts are lost my banking app is vulnerable to ***** and no matter how I explain they refuse to give me my number back ***. Worst company in SA by far . For sure going to migrate to another network cant stay with a firm that does not have empathy with their clients loss and that does not go the extra mile to try to help in times of dire need
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Cell C's replyOfficial
08 Oct 2021, 08:10Hi Jean
Thank you for contacting Cell C.
Unfortunately, there is nothing that can be done, as the security check has to be passed in order for the sim swap to be processed.
Regards
^MP
Thank you for contacting Cell C.
Unfortunately, there is nothing that can be done, as the security check has to be passed in order for the sim swap to be processed.
Regards
^MP
Cell C's reply08 Oct 2021, 08:10
Official
Hi Jean
Thank you for contacting Cell C.
Unfortunately, there is nothing that can be done, as the security check has to be passed in order for the sim swap to be processed.
Regards
^MP
Thank you for contacting Cell C.
Unfortunately, there is nothing that can be done, as the security check has to be passed in order for the sim swap to be processed.
Regards
^MP