MN
Mbali N

1 reviews | Active since Jul 2018

01 Aug 2022, 20:53

Cell C refused to refund my data

I’m very disappointed with how Cell C handled my query. I am their prepaid customer ( although not for long after this). I had loaded a 30 day data bundle and than some time after, I loaded a one-hour data bundle to purely download some stuff. But when after downloading I noticed the data was coming out of my 30 day data instead of the one that expires in an hour, I thought it must be a mistake because I always do this, and the one-hour data always finishes first. But when I called customer services I was told there’s nothing they can do because its supposed to be that way. I feel ****** and I believe they were making excuses not to refund my data. This is one example of how big companies like Cell C benefit by robbing us citizens knowing that there’s not much we can do about it.

0
Replies (3)
Cell C
Cell C's reply01 Aug 2022, 21:08
Official
Good day Mbali

Thank you for bringing this to our attention. 

We acknowledge your feedback and apologize for the negative experience.  We would like the opportunity to rectify this situation and help make it right for you.

We'll be in touch.

^SM

Best regards,

MN
Mbali N's update02 Aug 2022, 16:58
Reviewer Update
I got a message today that my query with Cell C was attended to. Thank you to Cell C for resolving my issue.
Cell C
Cell C's reply02 Aug 2022, 18:13
Official
Noted. 

You're welcome. 

^MP 

Best regards,