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Bukiwe M
1 reviews | Active since Dec 2011
11 Jun 2025, 10:11
Cell C refuse to do swim swap for me
On the 8th of June 2025 I got ****** my phone. Days later I proceed to do sim swap via self service and I fail security questions.
I went to the Cell C branch at Lakeside mall and the consultant who was helping, she said she can't assist me if I failed the self service security questions.
I explained to her that I do not recharge or make calls via that number as I started using that number in 2014 and it's linked to most of my things. I kept trying to explain why I lm not make calls via my number it's because I struggle a lot with network related issues, then I opted to another network but I kept my Cell C number which is linked to everything of mine and I do not want to lose / change my number as I use it for my banking purposes, student portal, my whattssap and for Nsfas.
Can I be advised what to do now? As I need to do a sim swap and the Cell C branch in Lakeside failed me.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
11 Jun 2025, 10:33Dear Bukiwe Mahanjana,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced with the SIM swap process and the lack of support received at our Lakeside Mall branch. We understand how important it is for you to retain your number. Please note that passing the security verification is required for a SIM swap to be successfully processed. However, we are here to assist you further.
Kindly send us the following information via private message:
- The reason for the SIM swap
- The RICA serial number of the new, unregistered Cell C SIM card
- The number you wish to swap
- An alternative contact number
Once we receive the above information, your query will be escalated to the relevant team.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced with the SIM swap process and the lack of support received at our Lakeside Mall branch. We understand how important it is for you to retain your number. Please note that passing the security verification is required for a SIM swap to be successfully processed. However, we are here to assist you further.
Kindly send us the following information via private message:
- The reason for the SIM swap
- The RICA serial number of the new, unregistered Cell C SIM card
- The number you wish to swap
- An alternative contact number
Once we receive the above information, your query will be escalated to the relevant team.
Regards,
Cell C | GN
Cell C's reply11 Jun 2025, 10:33
Official
Dear Bukiwe Mahanjana,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced with the SIM swap process and the lack of support received at our Lakeside Mall branch. We understand how important it is for you to retain your number. Please note that passing the security verification is required for a SIM swap to be successfully processed. However, we are here to assist you further.
Kindly send us the following information via private message:
- The reason for the SIM swap
- The RICA serial number of the new, unregistered Cell C SIM card
- The number you wish to swap
- An alternative contact number
Once we receive the above information, your query will be escalated to the relevant team.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced with the SIM swap process and the lack of support received at our Lakeside Mall branch. We understand how important it is for you to retain your number. Please note that passing the security verification is required for a SIM swap to be successfully processed. However, we are here to assist you further.
Kindly send us the following information via private message:
- The reason for the SIM swap
- The RICA serial number of the new, unregistered Cell C SIM card
- The number you wish to swap
- An alternative contact number
Once we receive the above information, your query will be escalated to the relevant team.
Regards,
Cell C | GN
Cell C's replyOfficial
12 Jun 2025, 15:38Dear Bukiwe Mahanjana,
Our support team has successfully reached out to you and confirmed that your SIM swap has been processed. You can insert the new SIM card into your phone after a waiting period of 2 hours.
We value your feedback and would love to hear about your experience. Please take a moment to rate the service provided by leaving a review at the following link sent via email and SMS. Your input helps us improve and continue providing the best possible support.
Should you require any further assistance, feel free to reach out.
Regards,
Cell C | GN
Our support team has successfully reached out to you and confirmed that your SIM swap has been processed. You can insert the new SIM card into your phone after a waiting period of 2 hours.
We value your feedback and would love to hear about your experience. Please take a moment to rate the service provided by leaving a review at the following link sent via email and SMS. Your input helps us improve and continue providing the best possible support.
Should you require any further assistance, feel free to reach out.
Regards,
Cell C | GN
Cell C's reply12 Jun 2025, 15:38
Official
Dear Bukiwe Mahanjana,
Our support team has successfully reached out to you and confirmed that your SIM swap has been processed. You can insert the new SIM card into your phone after a waiting period of 2 hours.
We value your feedback and would love to hear about your experience. Please take a moment to rate the service provided by leaving a review at the following link sent via email and SMS. Your input helps us improve and continue providing the best possible support.
Should you require any further assistance, feel free to reach out.
Regards,
Cell C | GN
Our support team has successfully reached out to you and confirmed that your SIM swap has been processed. You can insert the new SIM card into your phone after a waiting period of 2 hours.
We value your feedback and would love to hear about your experience. Please take a moment to rate the service provided by leaving a review at the following link sent via email and SMS. Your input helps us improve and continue providing the best possible support.
Should you require any further assistance, feel free to reach out.
Regards,
Cell C | GN
Cell C's replyOfficial
15 Jun 2025, 16:32 Dear Bukiwe Mahanjana,
Thank you for confirming that your SIM swap has been successfully completed.
We kindly ask that you take a moment to rate the service you received by clicking the link sent to you via SMS and email. Your feedback helps us improve and continue providing excellent service.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | TM
Thank you for confirming that your SIM swap has been successfully completed.
We kindly ask that you take a moment to rate the service you received by clicking the link sent to you via SMS and email. Your feedback helps us improve and continue providing excellent service.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | TM
Cell C's reply15 Jun 2025, 16:32
Official
Dear Bukiwe Mahanjana,
Thank you for confirming that your SIM swap has been successfully completed.
We kindly ask that you take a moment to rate the service you received by clicking the link sent to you via SMS and email. Your feedback helps us improve and continue providing excellent service.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | TM
Thank you for confirming that your SIM swap has been successfully completed.
We kindly ask that you take a moment to rate the service you received by clicking the link sent to you via SMS and email. Your feedback helps us improve and continue providing excellent service.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | TM