Cell C refuse to cerrct Credit Bureau listing despite payments being made

I am extremely frustrated, angry and disappointed with the service I have received from cellc. I was contacted by a representative named Ntibi Phohlelo regarding my dispute about incorrect missed payment reflected on my credit profile. I explained that whenever the debit order does not go off on the 24th, I make payment in cash the very next day on the 25th. Despite that, I was told that I am listed negatively with the credit bureau because I “pay cash” I do not understand how a customer can be penalised for making payment one day later after a failed debit order, especially when Cell C still receives the money immediately the next day. What is even more concerning is that I was informed that Cell C will not rectify the credit bureau listing because they say it is “my fault.” This is unfair because payments were still made and the account was not ignored or abandoned. I was also informed for the first time that my contract amount increases every December. I took the contract in September, yet the amount increased only two months later in December, and again the following year, without me properly understanding or being made aware of these increases. This entire situation has negatively affected my credit profile. I no longer wish to continue with this contract due to the breakdown in trust and poor handling of my account, but Cell C still does not want to allow me to cancel without penalties. In terms of the Consumer Protection Act Section 54, consumers are entitled to fair and quality service. I do not believe I have received that. I am requesting that Cell C: - Correct the inaccurate credit bureau reporting - Remove the negative listings - Allow reasonable cancellation of the contract - Treat customers fairly when payments are actually being made This experience has been extremely stressful and disappointing.