TM
Tshego M

1 reviews | Active since Jul 2018

06 Jul 2018, 07:33

Cell C Refusal to Cancel Contract!

It’s over 3 months ago and Cell C refuses to cancel my contract. My number gets barred from the network and when I call the contact center and request a reason, they do not have a valid answer or don’t now why. I have been requested to pay cancellation fee every month! But the contract still does not get cancelled. I will escalate to Icasa if this is not resolved!

0
Replies (3)
Cell C
Cell C's reply06 Jul 2018, 07:47
Official

Good morning Tshego

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply06 Jul 2018, 07:47
Official

Good morning Tshego

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply06 Jul 2018, 10:13
Official

Moses could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN