Cell C Refund *******

<p>I contacted CellC about problems with my modem. I also posted on their facebook page. Last night I had a WhatsApp from *** for a brief on my problem. I told them that it was inconvenient. "Heather" was very helpful. This morning at 07:30 she WhatsApp-ed again telling me that there is a problem with the modem and she was looking for a list of shops where I can get a new modem and a refund of R999-00. For security purposes I had to give my details (ID, Postal Address) and it was "confirmed". Next thing they wanted my credit card details. I kept on asking if my details were safe. Yes, yes, yes. I asked for a confirmation via email, but they "do not work on emails". When I told them that this was a ****, they quickly changed their profile pic from the CellC logo to no profile pic. Can you please follow up on this number as I see on your website that this is not the first time this number is involved in ****s. With all the RICA and FICA, I am sure Cell C and Vodacom can locate this person and prosecute them.</p>