IB
Iona B
1 reviews | Active since Oct 2016
16 Sept 2019, 10:21
Cell C Refund for Fibre - they say there is fibre in my area, take my money and now i am struggling to get my refund
Cell C Fibre, I phoned and Cell C confirmed that there is fibre in my area, and I need to pay R599 and they will sort it out. After not hearing from cell c I followed up, and was told that there is no fibre in my area. Now I am struggling to get my refund out of Cell C. I was told 7 to 14 day, from when it goes to Finance, but I phone and they cannot even pick it up under my ID number, its been 4 additional days since i sent the invoices and proof of payment to Escalations, support and the initial sales person Andile. No one is responding. I have now had to pay a second lot of money out to another service provider, and have still not heard a word from Cell C regarding my refund
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Replies (2)
Cell C's replyOfficial
16 Sept 2019, 10:42Good morning Iona
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
DA
DA
Cell C's reply16 Sept 2019, 10:42
Official
Good morning Iona
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
DA
DA
IB
Iona B's updateReviewer Update
17 Sept 2019, 08:57Still NO response from Cell C, other than a call from a social media person, saying she will get someone to sort it out. I sent yet another email this morning. Cell C support return email says they will get back to you with in 48 hours - that was last week. still no response. THEY ARE QUICK TO ANSWER SALES, quick to take your money. they stuffed up, **** about fibre in my complex, and now are not giving me a refund.
IB
Iona B's update17 Sept 2019, 08:57
Reviewer Update
Still NO response from Cell C, other than a call from a social media person, saying she will get someone to sort it out. I sent yet another email this morning. Cell C support return email says they will get back to you with in 48 hours - that was last week. still no response. THEY ARE QUICK TO ANSWER SALES, quick to take your money. they stuffed up, **** about fibre in my complex, and now are not giving me a refund.