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Phophi M
1 reviews | Active since Jul 2024
13 Jul 2024, 09:08
Cell C Refund
I had a laptop contract cancelled with Cell C after a day of receiving the laptop as I was not happy with the laptop specifications. The laptop was returned to Cell C within 7 working days. Cell C debited the money although the contract was cancelled and the laptop was returned, Since May, I have been requesting for my refund and upto this date there is nothing. I have sent through bank statements for over 5 times.
This is unacceptable the service is bad! I keep receiving calls from Cell C requesting bank statements without processing refund.
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Cell C's replyOfficial
13 Jul 2024, 09:27Dear Phophi Mudzunga,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you have experienced regarding this incident. We understand that this situation is unacceptable, and we deeply regret any distress it has caused. Please note that we have escalated the matter to our Support Team, who will contact you within 24-48 working hours to assist you promptly.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you have experienced regarding this incident. We understand that this situation is unacceptable, and we deeply regret any distress it has caused. Please note that we have escalated the matter to our Support Team, who will contact you within 24-48 working hours to assist you promptly.
Regards,
Cell C | GN
Cell C's reply13 Jul 2024, 09:27
Official
Dear Phophi Mudzunga,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you have experienced regarding this incident. We understand that this situation is unacceptable, and we deeply regret any distress it has caused. Please note that we have escalated the matter to our Support Team, who will contact you within 24-48 working hours to assist you promptly.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration you have experienced regarding this incident. We understand that this situation is unacceptable, and we deeply regret any distress it has caused. Please note that we have escalated the matter to our Support Team, who will contact you within 24-48 working hours to assist you promptly.
Regards,
Cell C | GN