MJ
Mbolawa J
1 reviews | Active since Nov 2024
16 Jan 2026, 17:16
Cell C Refund
On the 30/12/2025 I have called cell c to request for a refund.
I made a cash payment of R1100 in December and a debit order went through again.
Spoke to a guy called Umungameli Makhubu who confirmed that my refund has been despatch for a refund case no *** till this date I have not received my refund
I made a call today and I was told that the case was closed without any reason and I was given another reference no ***
I am so disappointed in Cell c
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
16 Jan 2026, 18:21Dear Mbolawa J,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused regarding your refund.
Please rest assured that this is not the level of service we aim to provide.
The matter has been escalated and we will ensure that your refund request is properly reviewed and processed.
Regards
Cell C | DA
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused regarding your refund.
Please rest assured that this is not the level of service we aim to provide.
The matter has been escalated and we will ensure that your refund request is properly reviewed and processed.
Regards
Cell C | DA
Cell C's reply16 Jan 2026, 18:21
Official
Dear Mbolawa J,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused regarding your refund.
Please rest assured that this is not the level of service we aim to provide.
The matter has been escalated and we will ensure that your refund request is properly reviewed and processed.
Regards
Cell C | DA
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused regarding your refund.
Please rest assured that this is not the level of service we aim to provide.
The matter has been escalated and we will ensure that your refund request is properly reviewed and processed.
Regards
Cell C | DA
MJ
Mbolawa J's updateReviewer Update
19 Jan 2026, 11:57Just go a call from Cell C
Telling me that the extra amount was allocated for January
My concern is that this was done without my permission
I logged this query on the 31 December 2025, I believe that gave them enough time to resolve the querybut they failed, only after I have escalated the matter to Hello Peter then I got a call which is today telling me that it can't be done or I need to wait for 7days
This is unacceptable and I told him that I want my refund today as I have gave them enough time.
Telling me that the extra amount was allocated for January
My concern is that this was done without my permission
I logged this query on the 31 December 2025, I believe that gave them enough time to resolve the querybut they failed, only after I have escalated the matter to Hello Peter then I got a call which is today telling me that it can't be done or I need to wait for 7days
This is unacceptable and I told him that I want my refund today as I have gave them enough time.
MJ
Mbolawa J's update19 Jan 2026, 11:57
Reviewer Update
Just go a call from Cell C
Telling me that the extra amount was allocated for January
My concern is that this was done without my permission
I logged this query on the 31 December 2025, I believe that gave them enough time to resolve the querybut they failed, only after I have escalated the matter to Hello Peter then I got a call which is today telling me that it can't be done or I need to wait for 7days
This is unacceptable and I told him that I want my refund today as I have gave them enough time.
Telling me that the extra amount was allocated for January
My concern is that this was done without my permission
I logged this query on the 31 December 2025, I believe that gave them enough time to resolve the querybut they failed, only after I have escalated the matter to Hello Peter then I got a call which is today telling me that it can't be done or I need to wait for 7days
This is unacceptable and I told him that I want my refund today as I have gave them enough time.
MJ
Mbolawa J's updateReviewer Update
19 Jan 2026, 11:59My request was a refund and not allocation
MJ
Mbolawa J's update19 Jan 2026, 11:59
Reviewer Update
My request was a refund and not allocation
Cell C's replyOfficial
19 Jan 2026, 13:22Dear Mbolawa J,
Thank you for your message and for sharing your concerns.
We sincerely apologize for the inconvenience caused and understand your frustration regarding the allocation of the extra amount instead of your requested refund. We acknowledge that your original request was for a refund and not for allocation to your January account.
Please be assured that your case has been escalated to our refunds team, and they will review the matter urgently. You will be contacted with feedback as soon as possible.
We appreciate your patience and apologize again for the delays experienced.
Kind regards,
Cell C | CM
Thank you for your message and for sharing your concerns.
We sincerely apologize for the inconvenience caused and understand your frustration regarding the allocation of the extra amount instead of your requested refund. We acknowledge that your original request was for a refund and not for allocation to your January account.
Please be assured that your case has been escalated to our refunds team, and they will review the matter urgently. You will be contacted with feedback as soon as possible.
We appreciate your patience and apologize again for the delays experienced.
Kind regards,
Cell C | CM
Cell C's reply19 Jan 2026, 13:22
Official
Dear Mbolawa J,
Thank you for your message and for sharing your concerns.
We sincerely apologize for the inconvenience caused and understand your frustration regarding the allocation of the extra amount instead of your requested refund. We acknowledge that your original request was for a refund and not for allocation to your January account.
Please be assured that your case has been escalated to our refunds team, and they will review the matter urgently. You will be contacted with feedback as soon as possible.
We appreciate your patience and apologize again for the delays experienced.
Kind regards,
Cell C | CM
Thank you for your message and for sharing your concerns.
We sincerely apologize for the inconvenience caused and understand your frustration regarding the allocation of the extra amount instead of your requested refund. We acknowledge that your original request was for a refund and not for allocation to your January account.
Please be assured that your case has been escalated to our refunds team, and they will review the matter urgently. You will be contacted with feedback as soon as possible.
We appreciate your patience and apologize again for the delays experienced.
Kind regards,
Cell C | CM
MJ
Mbolawa J's updateReviewer Update
19 Jan 2026, 18:20My number is ***....... The guys buzzed me
MJ
Mbolawa J's update19 Jan 2026, 18:20
Reviewer Update
My number is ***....... The guys buzzed me
MJ
Mbolawa J's updateReviewer Update
19 Jan 2026, 18:22All I want is my refund and no stories
MJ
Mbolawa J's update19 Jan 2026, 18:22
Reviewer Update
All I want is my refund and no stories
Cell C's replyOfficial
28 Jan 2026, 09:41Dear Mbolawa Jack,
Thank you for your patience while we reviewed your query.
Please see the feedback below regarding your account:
Case Status: Closed
Kind regards,
Cell C | TM
Thank you for your patience while we reviewed your query.
Please see the feedback below regarding your account:
- There is no refund due, as the credit on your account was app**** toward the new bill for January.
- You were informed that no debit order will run on your account this month, as the overpayment made last month has placed your account in credit.
Case Status: Closed
Kind regards,
Cell C | TM
Cell C's reply28 Jan 2026, 09:41
Official
Dear Mbolawa Jack,
Thank you for your patience while we reviewed your query.
Please see the feedback below regarding your account:
Case Status: Closed
Kind regards,
Cell C | TM
Thank you for your patience while we reviewed your query.
Please see the feedback below regarding your account:
- There is no refund due, as the credit on your account was app**** toward the new bill for January.
- You were informed that no debit order will run on your account this month, as the overpayment made last month has placed your account in credit.
Case Status: Closed
Kind regards,
Cell C | TM