Cell C refund

Cell C has really bad service. I find it very ironic how they fail to contact me to update my on my refund but when I log onto their website stating that I need a new contract, they phone me the same day.

I disputed my statement after a long 2 – 3 weeks of struggle I was promised a refund will be done in my account within 7 day case ***. This was the same day that I reported cell c on Hello Peter for their bad service and lack of communication.

Another consultant responded to my post on Hello Peter about my complains, I told him the issue has been resolved and he advised that I could contact him for assistance if my refund was not done case ***. I emailed him with no response.

Today I had to go onto Cell C website and request to be contacted for a new contract and guess what they phoned me and the consultant I spoke to advised me that she does not know when my refund will be done, all she can see is that I need to be refunded but as to when that will happen she does not know and not even her team leader will be able to assist. She then said she will contact the person who is working on my case and ask to assist me.

CELL C REALLY?????????????????????? Can you please refund my money, I made sure that I disputed my case way before 15 July but because your consultant do not give me feedback and even state on your record that they can’t get hold of me while I know my phone was buzzed I have to wait until the consultant responsible for my case actually want to do the refund or submit my things to the relevant department.

How would you feel if I said that I don’t know when I will pay my amount due to Cell c? Would that be fair? So why do you do that to your clients. I have been struggling with this whole thing for the past month. WHICH IS UNACCEPTABLE.