Cell C Refund

Please provide me with a turnaround time. This is the same response I received from your customer service. I need to know how long it will take to get back to me

I am not satisfied with how the query is going. Cell C is trying to make me pay for an error that they made on their system. Two months into my new contract, I called them to find out why they were not debiting my account. Their consultants said it's because of a refund due to me, and now they are saying the refund was a mistake and I have to pay for all the months that they paid themselves from the refund that was supposedly due to me. Write off the balance in good faith and take some responsibility. Your service is poor. There's nowhere on my contract where I said l will pay for your technical errors.

It's been over a month and this query has not been resolved. Instead Cell C has continued sending me a bill for a contract that I have cancelled. I am not interested in doing further business with you. Please cancel my contract. Why am I still getting billed. Cancel this contract. Stop billing me.

Cell C failed to refund me my credit balance on their account. There's been no communication since I logged the

Cell C failed to refund me my credit balance on their account. There's been no communication but they've since handed my account over to MBD for collection for an error that was their fault. They want to ruin my bureau coz they don't want to account for their mistake. Update MBD and send me my paid up letter. It's not my fault and I played my part by raising the credit balance issue. Sort this out or lm taking it further than hello Peter. I've been going back and forth on this query for over 2 months.

I made a payment to settle this account as it is currently affecting my bureau, The payment was made on the 7th of January but I still have not received my paid up letter. I made an investigation and realized that I was at fault with the beneficiary ref number, I requested an allocation enquiry , then was told that the case to allocate was finalized and closed. I called in again to request a paid up letter, I logged countless cases with your customer service agents but I get feedback that cases are closed but with luck for my paid up letter. This account is reflecting as 2 months behind but they are dragging their feet to close and update my account.