SP
Sphiwe P
1 reviews | Active since Nov 2025
03 Dec 2025, 14:19
Cell C Refund
I was first handed over by Cell C to Nimble and NuDebt on same account number. Mind you these are the contracts I settled. When now I need my refund as I have credit they are doing a run around it is either they close the case without even getting to me. I have logged numerous calls for my refund I am tired.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
03 Dec 2025, 14:36Dear Sphiwe P,
Thank you for getting in touch with us.
We sincerely apologize for the ongoing frustration you have experienced regarding your refund. It is unacceptable that your account was handed over to both Nimble and NuDebt after settlement and that you have had to log multiple calls without receiving proper updates or resolution.
Please be assured that your matter has now been escalated to our relevant Support Team for urgent attention. A dedicated agent will contact you directly to ensure that you are assisted promptly.
Once again, we sincerely apologise for the inconvenience and unnecessary delays you have endured.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologize for the ongoing frustration you have experienced regarding your refund. It is unacceptable that your account was handed over to both Nimble and NuDebt after settlement and that you have had to log multiple calls without receiving proper updates or resolution.
Please be assured that your matter has now been escalated to our relevant Support Team for urgent attention. A dedicated agent will contact you directly to ensure that you are assisted promptly.
Once again, we sincerely apologise for the inconvenience and unnecessary delays you have endured.
Regards,
Cell C | MMa
Cell C's reply03 Dec 2025, 14:36
Official
Dear Sphiwe P,
Thank you for getting in touch with us.
We sincerely apologize for the ongoing frustration you have experienced regarding your refund. It is unacceptable that your account was handed over to both Nimble and NuDebt after settlement and that you have had to log multiple calls without receiving proper updates or resolution.
Please be assured that your matter has now been escalated to our relevant Support Team for urgent attention. A dedicated agent will contact you directly to ensure that you are assisted promptly.
Once again, we sincerely apologise for the inconvenience and unnecessary delays you have endured.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologize for the ongoing frustration you have experienced regarding your refund. It is unacceptable that your account was handed over to both Nimble and NuDebt after settlement and that you have had to log multiple calls without receiving proper updates or resolution.
Please be assured that your matter has now been escalated to our relevant Support Team for urgent attention. A dedicated agent will contact you directly to ensure that you are assisted promptly.
Once again, we sincerely apologise for the inconvenience and unnecessary delays you have endured.
Regards,
Cell C | MMa
SP
Sphiwe P's updateReviewer Update
03 Dec 2025, 20:19I shall wait....
SP
Sphiwe P's update03 Dec 2025, 20:19
Reviewer Update
I shall wait....
SP
Sphiwe P's updateReviewer Update
04 Dec 2025, 07:29Can my matter be resolved within this week. I have waited for months honestly.
SP
Sphiwe P's update04 Dec 2025, 07:29
Reviewer Update
Can my matter be resolved within this week. I have waited for months honestly.
Cell C's replyOfficial
04 Dec 2025, 07:56Dear Sphiwe P,
Thank you for getting in touch with us.
We understand how important it is for you to have this matter resolved, especially given the time you have already waited. Please note that your case is currently with our Support Team, who are handling it as a priority. They will reach out to you directly with an update.
We truly appreciate your continued patience, and we remain committed to ensuring this is resolved as quickly as possible.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We understand how important it is for you to have this matter resolved, especially given the time you have already waited. Please note that your case is currently with our Support Team, who are handling it as a priority. They will reach out to you directly with an update.
We truly appreciate your continued patience, and we remain committed to ensuring this is resolved as quickly as possible.
Regards,
Cell C | MMa
Cell C's reply04 Dec 2025, 07:56
Official
Dear Sphiwe P,
Thank you for getting in touch with us.
We understand how important it is for you to have this matter resolved, especially given the time you have already waited. Please note that your case is currently with our Support Team, who are handling it as a priority. They will reach out to you directly with an update.
We truly appreciate your continued patience, and we remain committed to ensuring this is resolved as quickly as possible.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We understand how important it is for you to have this matter resolved, especially given the time you have already waited. Please note that your case is currently with our Support Team, who are handling it as a priority. They will reach out to you directly with an update.
We truly appreciate your continued patience, and we remain committed to ensuring this is resolved as quickly as possible.
Regards,
Cell C | MMa
Cell C's replyOfficial
09 Dec 2025, 12:00Dear Sphiwe Percy,
Our Team has tried to contact you on the number *** to no avail. Please refer to the email sent to you from Mr. Hlope in response to your query.
Please do not hesitate to respond to the same email should you require any further assistance on this matter.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Please refer to the email sent to you from Mr. Hlope in response to your query.
Please do not hesitate to respond to the same email should you require any further assistance on this matter.
Cell C | DA
Cell C's reply09 Dec 2025, 12:00
Official
Dear Sphiwe Percy,
Our Team has tried to contact you on the number *** to no avail. Please refer to the email sent to you from Mr. Hlope in response to your query.
Please do not hesitate to respond to the same email should you require any further assistance on this matter.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Please refer to the email sent to you from Mr. Hlope in response to your query.
Please do not hesitate to respond to the same email should you require any further assistance on this matter.
Cell C | DA
SP
Sphiwe P's updateReviewer Update
09 Dec 2025, 12:31I will certainly do so.
SP
Sphiwe P's update09 Dec 2025, 12:31
Reviewer Update
I will certainly do so.