Cell C recycling Cell number without notification
Good Day,
Today, my autistic son was left stranded in a mall because, Cell C decided to recycle our additional sim cards.
I took out the 100 gig contract because, the consultant told me I could link up to 5 additional sim cards for my family and we will share the data. It worked up to today.
No-one, at Cell C contacted me to inform me that they are recycling my cell numbers. I called 084 145 and I am then told that I never linked 3 additional sim cards to my data sim. I took my ID and paperwork with me when I paid for the additional sim cards and watched as the consultant linked the three Sims to my Data line. How can there be No Record that Those sim cards were Rica on my ID. I have no need of 100 gig for myself, I bet you, I will not be able to lower my data contract without additional cost.
I am not going into a Cell C shop, just to watch a consultant call 084 145 and not being able to help me. Fix this, I want my cell numbers back.
Deeply disgusted.
Mrs Morrison
**********
Apologies for the manner in which the matter was handled and the inconvenience caused by this incident.
Our escalations team will be in touch to assist you.
Regards
DA
Best regards,
Apologies for the manner in which the matter was handled and the inconvenience caused by this incident.
Our escalations team will be in touch to assist you.
Regards
DA
Best regards,
"When was the last time you recharged the number? Please note that if your number is inactive for a certain period, it will be disconnected and reallocated to someone else. Those are ICASA rules."
Getting the above response after the fact does not help my situation.
Selling me a product with bells and whistles and now you go back and tell me, I must recharge every sim....so I will downgrade my 100 gigs. And go pay as you go for my son.
"When was the last time you recharged the number? Please note that if your number is inactive for a certain period, it will be disconnected and reallocated to someone else. Those are ICASA rules."
Getting the above response after the fact does not help my situation.
Selling me a product with bells and whistles and now you go back and tell me, I must recharge every sim....so I will downgrade my 100 gigs. And go pay as you go for my son.