Cell C reaches new ultimate low

I don't even want to give them one star as it is one star too many! We have been trying to upgrade my daughter's contract after Cell C called US to upgrade. Just to get Cell C to call the account holder back to okay the upgrade - took Cell C 5 weeks. At this time, we had numerous calls from Cell C asking if my daughter want to upgrade. EVERY time we asked them to immediately call her father (account holder) to get the okay and do the security check. Each time they did not call but someone else called within days to ask AGAIN if we want to upgrade. Who exactly works with this?! Does Cell C work so silocentric that they cannot even track applications in-house?! Then eventually, after I called them and spoke to a manager, they called the account holder and the application was finished. We were promised delivery of the phone within 5-7 working days as we specifically asked if the phone was in stock. That date came and went. After yet another query from our side, an SMS was sent to say the phone is out of stock and they will keep us updated on the new delivery date. This is about a week and a half ago and we have not heard a single word from Cell C. This morning I have called 6 times. 1st time, I was put on hold and after 20min and 24 seconds, I put the phone down. I called again speaking to Veronique, and I explained everything to AGAIN. She supposedly put me through to the delivery department's manager. Whoever picked up, had me repeat the whole story AGAIN and then promptly cut me off. For the next 4 times, I had to explain the whole situation AGAIN!!! These times, I did not even get to the privilege of speaking to ANYONE in the deliveries department, as I was promptly cut off EVERY TIME THEY TRANSFERRED ME!! What absolutely terrible service from Cell C and its employees! It is a disgrace that a company like you do not give better training and telephone etiquette lessons to your staff! We are moving within 3 days which will bring yet ANOTHER opportunity for Cell C to ****** up the upgrade. Well done Cell C - you have reached a new all-time low in customer service. You should be ashamed!