Cell C****) Service

On Monday 09/03/2015 I processed an upgrade on my contract over the fone with an Upgrades Agent Named Reegan from Cell C Direct and selected a specific handset of a particular colour and I even reiterated the colour of my choice and it was confirmed by this person which can be supported by the recordings of our conversation. On Friday 13/03/2015 I received the package only to discover that Cell C had sent a WHITE handset instead of a BLACK one that I specifically requested! I have not opened the handset box as it states on the box that it contains a PEARL WHITE handset. Now to add insult to injury and frustrate me even further, all my immediate attempts to try and contact the Cell C customer services proved fruitless! The entire support network was down! And do they even have the decency of informing us paying customers of this service downtime!!! NO. Now this is the most pathetic and appalling service one can experience, especially in such a competitive market. I have since emailed their Customer Services but was not satisfied as I got a computer generated reply and now I am hoping that this APPALLING service is exposed here.