MP
Michelle P
1 reviews | Active since Jan 2023
06 Jan 2023, 12:13
Cell C random debit order dates and charges
I have been a Cell C customer for more then 10 years and never had issues up until June 2022. It's been 6 months that they are putting my debit order through on the wrong date and have phoned them numerous times to get this fixed over the last 6 months Every time they debit me incorrectly I pay a penalty fee of R80 and extra bank charges on top of that. They just don't care and keep on putting the debit order through as they want and keep on expecting me to pay.
I have requested numerous time what my debit order date is and still the are taking on random dates.
My contracts is not more then R900 a month and I need to pay them R2000 this month due to incompetence from there side.
I am so over this 6 months going and still fighting to get this sorted.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
06 Jan 2023, 12:42Dear Michelle Petzer,
Thank you for contacting us regarding your account query.
Please receive our sincere apologies for the unpleasant service received.
Kindly note that the debit date has been changed successfully to the 7th of every month.
Regards
^GN
Thank you for contacting us regarding your account query.
Please receive our sincere apologies for the unpleasant service received.
Kindly note that the debit date has been changed successfully to the 7th of every month.
Regards
^GN
Best regards,
Cell C's reply06 Jan 2023, 12:42
Official
Dear Michelle Petzer,
Thank you for contacting us regarding your account query.
Please receive our sincere apologies for the unpleasant service received.
Kindly note that the debit date has been changed successfully to the 7th of every month.
Regards
^GN
Thank you for contacting us regarding your account query.
Please receive our sincere apologies for the unpleasant service received.
Kindly note that the debit date has been changed successfully to the 7th of every month.
Regards
^GN
Best regards,
MP
Michelle P's updateReviewer Update
06 Jan 2023, 14:35Thanks for doing that please keep in mind that someone in your customer care department said every time I phoned in. Please advise on the reversal of all the R70 penalty fees that was charged due to your negligence for the last 6 months when will that be refunded
MP
Michelle P's update06 Jan 2023, 14:35
Reviewer Update
Thanks for doing that please keep in mind that someone in your customer care department said every time I phoned in. Please advise on the reversal of all the R70 penalty fees that was charged due to your negligence for the last 6 months when will that be refunded
Cell C's replyOfficial
06 Jan 2023, 14:52We will have to escalate the matter for further investigation. Please provide the date and number you called from when you requested to change the debit date six months ago via private reply.
Regards
^GN
Regards
^GN
Best regards,
Cell C's reply06 Jan 2023, 14:52
Official
We will have to escalate the matter for further investigation. Please provide the date and number you called from when you requested to change the debit date six months ago via private reply.
Regards
^GN
Regards
^GN
Best regards,
MP
Michelle P's updateReviewer Update
06 Jan 2023, 15:08I don't know the date but can supply you with my number and some of the queries logged and as per your customer service this was corrected.
I phone Cell C in January 2022 to change my debit order date and it was done and running good up until June. I have phoned in every time the debit order has gone off incorrectly and was ensured it was fixed and it's not.
Dear Cell C customer, please receive feedback for case no. ***
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Good day
Please find your case numbers below as according to our telephonic conversation
***
***
Regards
M Moatshe
Dear Cell C customer, please receive feedback for case no. ***
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C <it never was>
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Just a few queries that I can get hold of now.
You can contact me on
***
I will no longer except I'm sorry but we won't be able to assist you any further. This is unacceptable and I demand that this gets fixed.
I phone Cell C in January 2022 to change my debit order date and it was done and running good up until June. I have phoned in every time the debit order has gone off incorrectly and was ensured it was fixed and it's not.
Dear Cell C customer, please receive feedback for case no. ***
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Good day
Please find your case numbers below as according to our telephonic conversation
***
***
Regards
M Moatshe
Dear Cell C customer, please receive feedback for case no. ***
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C <it never was>
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Just a few queries that I can get hold of now.
You can contact me on
***
I will no longer except I'm sorry but we won't be able to assist you any further. This is unacceptable and I demand that this gets fixed.
MP
Michelle P's update06 Jan 2023, 15:08
Reviewer Update
I don't know the date but can supply you with my number and some of the queries logged and as per your customer service this was corrected.
I phone Cell C in January 2022 to change my debit order date and it was done and running good up until June. I have phoned in every time the debit order has gone off incorrectly and was ensured it was fixed and it's not.
Dear Cell C customer, please receive feedback for case no. ***
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Good day
Please find your case numbers below as according to our telephonic conversation
***
***
Regards
M Moatshe
Dear Cell C customer, please receive feedback for case no. ***
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C <it never was>
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Just a few queries that I can get hold of now.
You can contact me on
***
I will no longer except I'm sorry but we won't be able to assist you any further. This is unacceptable and I demand that this gets fixed.
I phone Cell C in January 2022 to change my debit order date and it was done and running good up until June. I have phoned in every time the debit order has gone off incorrectly and was ensured it was fixed and it's not.
Dear Cell C customer, please receive feedback for case no. ***
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Good day
Please find your case numbers below as according to our telephonic conversation
***
***
Regards
M Moatshe
Dear Cell C customer, please receive feedback for case no. ***
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C <it never was>
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
Just a few queries that I can get hold of now.
You can contact me on
***
I will no longer except I'm sorry but we won't be able to assist you any further. This is unacceptable and I demand that this gets fixed.
Cell C's replyOfficial
06 Jan 2023, 15:29Please note that we have escalated the matter to our Team and one of our consultants will contact you within 24-48 working hours to further assist.
Regards
^GN
Regards
^GN
Best regards,
Cell C's reply06 Jan 2023, 15:29
Official
Please note that we have escalated the matter to our Team and one of our consultants will contact you within 24-48 working hours to further assist.
Regards
^GN
Regards
^GN
Best regards,
MP
Michelle P's updateReviewer Update
06 Jan 2023, 18:10As my debit order date is for rhe 7th of each month I do expect that this query to be resolved before you debit my account
Get your house in order as this is getting out of hand. You need to fix my accounts and then I will pay. I am not only being charged extra every month on my contracts but also you are listing me as a slow payer and this was not caused by me but from your side so I also expect that you gets sorted. I'm getting a bad name due to your incompetence.
I hope to hear from you as stated as with all the calls logged no one phoned me back and come to think about it I'm still waiting for 2 managers to phone me and also Gerda and guess what no one phoned me back as yet.
Hope to hear from you soon
Get your house in order as this is getting out of hand. You need to fix my accounts and then I will pay. I am not only being charged extra every month on my contracts but also you are listing me as a slow payer and this was not caused by me but from your side so I also expect that you gets sorted. I'm getting a bad name due to your incompetence.
I hope to hear from you as stated as with all the calls logged no one phoned me back and come to think about it I'm still waiting for 2 managers to phone me and also Gerda and guess what no one phoned me back as yet.
Hope to hear from you soon
MP
Michelle P's update06 Jan 2023, 18:10
Reviewer Update
As my debit order date is for rhe 7th of each month I do expect that this query to be resolved before you debit my account
Get your house in order as this is getting out of hand. You need to fix my accounts and then I will pay. I am not only being charged extra every month on my contracts but also you are listing me as a slow payer and this was not caused by me but from your side so I also expect that you gets sorted. I'm getting a bad name due to your incompetence.
I hope to hear from you as stated as with all the calls logged no one phoned me back and come to think about it I'm still waiting for 2 managers to phone me and also Gerda and guess what no one phoned me back as yet.
Hope to hear from you soon
Get your house in order as this is getting out of hand. You need to fix my accounts and then I will pay. I am not only being charged extra every month on my contracts but also you are listing me as a slow payer and this was not caused by me but from your side so I also expect that you gets sorted. I'm getting a bad name due to your incompetence.
I hope to hear from you as stated as with all the calls logged no one phoned me back and come to think about it I'm still waiting for 2 managers to phone me and also Gerda and guess what no one phoned me back as yet.
Hope to hear from you soon
Cell C's replyOfficial
06 Jan 2023, 18:22Kindly be advised that we have updated our team to prioritize your query.
Regards
^TM
Regards
^TM
Best regards,
Cell C's reply06 Jan 2023, 18:22
Official
Kindly be advised that we have updated our team to prioritize your query.
Regards
^TM
Regards
^TM
Best regards,
MP
Michelle P's updateReviewer Update
10 Jan 2023, 17:33So a call was logged regarding my query and today I have received a SMS stating my query has been resolved. Only question is what was the outcome.
Every time I log a query with them I only get that SMS and no one phoned me and still I'm having the same issue.
Do you like it when your customers are so unhappy with your services
Every time I log a query with them I only get that SMS and no one phoned me and still I'm having the same issue.
Do you like it when your customers are so unhappy with your services
MP
Michelle P's update10 Jan 2023, 17:33
Reviewer Update
So a call was logged regarding my query and today I have received a SMS stating my query has been resolved. Only question is what was the outcome.
Every time I log a query with them I only get that SMS and no one phoned me and still I'm having the same issue.
Do you like it when your customers are so unhappy with your services
Every time I log a query with them I only get that SMS and no one phoned me and still I'm having the same issue.
Do you like it when your customers are so unhappy with your services
Cell C's replyOfficial
10 Jan 2023, 19:17Your query is still active and currently under investigation, our team will contact you and provide feedback.
^MN
^MN
Best regards,
Cell C's reply10 Jan 2023, 19:17
Official
Your query is still active and currently under investigation, our team will contact you and provide feedback.
^MN
^MN
Best regards,