Cell c puts our devices in water when at repairs

My name is Kgetsepe Mkhabela, I have been a customer of Cellc's for almost 6 years. I recently upgrade my contract and also purchased a new contract from cell c(6 months old). About a weeks ago I started experiencing a network problem, on that same day I could no longer access WIFI, network and bluetooth on my Huawei P30 Lite.

I then took the device to Huawei Menlyn an Hour after experiencing this problem. They did a diagnosis and found out that it was a factory fault with device antena.

I then took the device to the store i got the contract (centurion Mall cell c). They then accused me of downloading lots of apps on my phone and said it was the cause for my network problem.

My device got to repairs department on monday the 23rd of November 2020 and I got an sms stating that I need to pay R6000 to replace the device.

I asked why they said my phone has a water damage. I am 100% sure that I never put my phone in water and i live alone, no kids and I am shocked how the report is different from that of Huawei. I am a computer technician and I have friends who are cellphone technicians and If i had a problem that was not a device factory fault I was going to fix it.

Now Cell c don't want top fix my phone which is still under warranty and they create problems which are not there.

I want my device fixed!!!!!!!!!!