Cell C puts nonsensical 'company policy' before customer care

Today my phone went missing somewhere between one shop and the next. The discovery was so unexpected and retracing my steps revealed nothing - which led me to believe that I ad been pickpocketed. Upon arrival at Cell C in mainstream shopping centre, Hout Bay, I asked the shop assistant what was required from me for a sim swop besides my ID and proof of residence which I had on me. I was told that I need an affidavit from the police confirming that my phone was lost or ******. I felt frustrated but went off to get the affidavit. If you've never been to the police for an affidavit - this is how it works: You rock up, ask for an affidavit, filling a form with your story - and the police officer stamps and signs it - no questions asked. When I arrived back at Cell C with my affidavit I was told that I had to recall the 5 most recent or frequently called numbers I had dialled. Recalling any numbers is hard for me these days as I have no need to memorise them anymore - as much as I hate to admit that. I did give her svereal numbers of family members which I knew I had contacted vai whatsapp in the past 3 days but the assiatnce would not accept them, saying none of them 'corresponded. I again rteiterated that I didn't actually phone oustide of whatsapp anymore and when I did it ws to banks and other institutions of which I ah to look the numbers up and would obsviously not be able to recall them. I was still refused help and the other assistanct said it was simply impossible for them to assist me if I did noit recall the dialled numbers. By then I ws very frustrated and mde it very clear. When I got home I saw an email on my computer from oen fo my clienst who had received an SMS from my phone asking for a R500 ewallet transfer to my phone number. It was clearly from the person who now has my phone which I communicated to my client. I raced off to find another Cell C outlet and finally did, at Blue Route mall. At first the assistant was very helpful but then refused to accept my Government crested and stamped official temporary ID without another police affidavit stating that it is an official Government endorsed temporary ID! I eplained that the person who had my phone was trying to gte money out of my contacts and was told it's not Cell C's policy to accept the temporary ID from government without a police affidavit - which, as I mentioned earlier is nothing more than a stamp and signature endorsing a story which can be a made up fabrication for all the police cared - as long as the person requesting the affidavit stated that it is indeed true! Needless to say I am not impressed with the way Cell C treated me today.