Cell c put me on a 24 month data contract as I opted for month to month, knowing that I advised the consultant that I will be installing Fibre a month just needed the data for now as I was spending over 250 a month on data alone thats not even close to 3g

Hello guys in july early august 2022 I called into cell c customer service to sign up for the month data plan as I knew by October I will be installing Fibre, I told the consultant exactly that to my surprise cell c put me on a 24 month contract without my consent, in September I called as my fibre was successfully connected by end September 2022.

So I call in to cancel the month to month data plan I get told I am on a 24 month data contract, at this point I'm shocked I tell the agent that I never agreed to anything like this an if they can go back to the call an listen to it an what I requested for, I have been calling since mid September 2022 the entire month a lady advised she will listen to the call and give me feedback, till this day I haven't received a call from them an they keep taking their money, I called in October as well as November it's already 25 November 2022 an still I have no feedback, I don't use the data as I work from home an I am majority off my time here so I don't ever use it, I am disgusted in the way they do things an to consider I have been with cell c for 10 years an considered taking a phone contract but that won't happen, how do you put a client on a contract without his knowledge how don't you reach out to your customers an just keep taking the money.

You as a company have poor customer service and customer relations, an it's sad cause seems like I am not the only person.

I will never ever in my life use this network provider ever in my life again.

Hello Peter I hope you are able to assist me with this matter, as it seems I must call after them to no avail is there any assistance or compassion from any of the staff members you come across.

The worst part is every time I call in each person tells you they will send a email with a reference number which you never receive, I lodged a complaint on cell c customer service website, do you think they responded no they don't care for their customers that made them a global company