CELL C provides the WORST service. Repulsive!!!! Customers are not VALUED! no interest shown by this PROVIDER

I have been waiting for feedback on the many cases I currently have open with Cell C since APRIL (we are now in JUNE). Not one representative has called to me . I cancelled a contract, of which I later discovered was NOT cancelled when it was meant to be cancelled, my banking details switched without my permission (which led to a missed debit, which affects me negatively as I have never missed a debit) I have been requesting all my call recordings to the customer service team and the retention's team, which would confirm what I have been advised since MARCH 2019 etc. but nothing, no response!! I have been a client in contract with Cell C for the longest time, and all I want is out!! I am stuck with a provider who simply does not see the value in their customers, how hard customers work for their money, and the importance of keeping to promises made, and not mention the respect for another's time. I don't want to be associated with Cell C, This has been the worst journey, more TIME consuming than my actual job!! In out of Cell C stores to gather information, everything your told to do is different, from different people??????? what is happening at CellC????? WHY ARE YOU CUSTOMERS CALLING YOU TO FOLLOW UP???? WHY ARE WE KEEPING YOUR PROMISES TO US AS YOUR CUSTOMERS?????? who is to compensate for this??? why are we paying for a service that is not being provided??? The managers cannot assist and the agents know less than I DO!, each person you speak to aims to waste your time, apologize for your experience, and transfer you back the queue when they do not understand something, oh and those long hold times are legendary!! The quality provided by CELLC is disgusting!! I feel **** to, cheated and ****** from, misadvised and just disappointed in the values and work ethic of the individuals working for CELL C. Im tired of waiting, tired of the lies, tired of being forced to pay for things i should not be billed for, tired of the poor service... I just want to leave! that is it.