Cell C, provide me with a paid up letter and update my credit profile. You have won!

Dear Cell C You messed up my credit life. As if that was not enough, every time I call to have a paid-up letter and have you update my credit profile I am told my matter "will be escalated". I am tired of hearing that word! In all the months that you did not want to help me, I was told about it and nothing happened. You have won, please let me go to other networks that are willing to see my worth.

I have paid you what you wrongfully charged me, I am now only asking that you provide me with a paid-up letter and update my credit profile.