VR
Vicky R

1 reviews | Active since Aug 2009

19 Feb 2019, 14:21

Cell C proofs to be the worst of all Service Providers

Cell C advertises coverage all over? (Yeah right, maybe in adverts). Yet they have been unable to resolve the problems I've had with them since we signed the application with Bluenet on 27 December 2018.

First it took about a month for Cell C to deliver the router and sim card, which I finally managed to get on 31 January 2019.

Sim activation was done on 1 February 2019, yet I was only able to connect on 6 February 2019, after dealing with their useless customer service.

Since 9/10 January 2019 I have been unable to connect at all. I did however receive a call from a very arrogant Cell C network consultant on 12 February 2019 and that's where this UNPROFESSIONAL service is still at ..... NOWHERE FAST with Cell C.

I've spoken to various customer service staff, whom clearly does not have a clue what day of the week it is. The one told me to take the Cell C sim and insert into my phone and use it as a hotspot ( no data service dear). The other one told me I need to update the software of the router (no data service dear) and the other one; I need to take it to a Cell C shop, which is 49 kms away, but my best was when I was told to insert the sim card correctly (hey ... the sim card jumps out then back incorrectly) ... WOW impressive????

My advice to everyone out there, be careful who you signup with. From the above; Cell C has shown no aftercare service ... well to be precise NO SERVICE WHAT SO EVER!

This must be the most terrible terrible unprofessional service I have EVER had the disadvantage of experiencing.

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Replies (1)
Cell C
Cell C's reply19 Feb 2019, 15:55
Official
Good afternoon Vicky

We have escalated this matter for further assistance. Do expect communication. 

We apologize for the inconvenience caused. 

Regards 
Cell C | PN