JC
Jeswin C

1 reviews | Active since May 2018

17 Sept 2018, 13:55

Cell C Promotion Data Contract ****

So after getting called in february about a awesome data package for R299 i opt in and thought great deal hey! First month passes and a debit order for R1900 on my account goes off!!!

Contact cell c to hear what the story is and i get a shock that it was a open-line contract which i had no clue of or knowledge on contracts, i decided then i am not using this router anymore but second month passes and three debit orders for that month R1000 , R900, R90 on the same day and again made contact with cell c but assistance not given.

Today im sitting with a bad credit record because of a cold-call deal by cell c which looked promising , my advice to all customers! DO NOT BUY ANYTHING FROM CELL C , you will get ********** thats a fact!

I have lawyers phoning me everyday whom i explained a million times what my story is that i would pay the R299 for atleast 3 months and eant this thing cancelled as i was sold something different from what i was offerd, i am making contact with the ombudsman to hear what my legal rights is in this regards as i am sure the consumer act is there to protect the customer if done harm to.

Thanks Jeswin

0
Replies (4)
Cell C
Cell C's reply17 Sept 2018, 14:31
Official

Good afternoon Jeswin

As per our records, you logged a review in May this year and a consultant listened to the call recording and provided you with feedback as per the call recording. After receiving the feedback, you requested to cancel the contract, the consultant sent you an email with the cancellation details and process.

The call recording is still available.

Regards

Cell C | PN

Best regards,

JC
Jeswin C's update17 Sept 2018, 14:33
Reviewer Update
Till this date i am awaiting for a email with cancellation amount as i need this sorted asap! I hope i can get a response with a settlement amount during the courseof the day. Thanks
Cell C
Cell C's reply17 Sept 2018, 15:09
Official

The email was sent on the 11 of May 2018 at 03:32 PM, we will ask the consultant to resend the email.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply17 Sept 2018, 16:11
Official

Lungile contacted you and provided feedback regarding this matter. She confirmed when the email was sent, you also confirmed that the email address was correct, she further advised that the line is permanently deactivated and has been handed over to MBD.

She contacted MBD and they confirmed that the account is still with them and they advised that they will email you the amount as well as the banking details.

Regards

Cell C | PN

Best regards,