ES
Elias S
1 reviews | Active since Mar 2017
26 Jun 2021, 22:46
Cell C promoting ******* Swim Swap for **********
I would like to lay a formal complaint regarding the case below ref no. IR*** Which I feel that Cell C is not taking any responsibility for its negligence in an unauthorised SIM SWAP
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Cell C's replyOfficial
27 Jun 2021, 08:36Good morning Ms. Shoai
Thank you for writing to us.
We have received your review regarding the SIM swap that was processed on your line.
Please accept our apologies for the any security endured in this regard, we can assure you that your Cell C account has been flagged and thus a SIM swap can only be processed at a Cell C store in presentation of FICA documents.
You line has been temporarily deactivated, it will not make nor receive any transections currently.
^NZ
Thank you for writing to us.
We have received your review regarding the SIM swap that was processed on your line.
Please accept our apologies for the any security endured in this regard, we can assure you that your Cell C account has been flagged and thus a SIM swap can only be processed at a Cell C store in presentation of FICA documents.
You line has been temporarily deactivated, it will not make nor receive any transections currently.
^NZ
Cell C's reply27 Jun 2021, 08:36
Official
Good morning Ms. Shoai
Thank you for writing to us.
We have received your review regarding the SIM swap that was processed on your line.
Please accept our apologies for the any security endured in this regard, we can assure you that your Cell C account has been flagged and thus a SIM swap can only be processed at a Cell C store in presentation of FICA documents.
You line has been temporarily deactivated, it will not make nor receive any transections currently.
^NZ
Thank you for writing to us.
We have received your review regarding the SIM swap that was processed on your line.
Please accept our apologies for the any security endured in this regard, we can assure you that your Cell C account has been flagged and thus a SIM swap can only be processed at a Cell C store in presentation of FICA documents.
You line has been temporarily deactivated, it will not make nor receive any transections currently.
^NZ