Cell C processses sucks

I am so disappointed with Cell C's processes, they keep disconnecting my line after an issue was resolved, pertaining to wrong billing. I was advised that a credit will be loaded on my account to cancel out the "outstanding charges" loaded to my contract. its been nearly one week and not yet done.

I think that the Customer service staff needs to get proper training as they cant even execute a simple task, I spoke to Hooni Mpabane from customer service line who was totally arrogant, she didn't even listen to what I was trying to bring across. I requested to speak to a team leader and stayed on the line for nearly one hour, they never even came back to see if I am still there the entire time. I cant believe that I even recommended this provider to my family and friends. I just want to finish with my contracts and leave, I actually wish to give my phone and laptop back and cancel my dealings with this company. The last reference I was given was ********** 00208,