Cell C processes and requirements needs to be consistent

<p>I have taken a new mobile contract with Cell C Direct in January this year. Like everyone else I sent my documentation Proof of identity, which I used my passport (which expires in Niovember 2017), bank statements and so on, this was approved and I have my device and don't have any issues with them,</p> <p> </p> <p>I then want to take a 2nd line with them for my son, I was told no problem, we did the initial application, and a week later I get a call from the consultant who was more than helpful tell me, the application has been declined of my passport, which brings me here, why was the initial contact approved and why is the 2nd line declined when I am using the exact proof of identification for the 1st contract.</p> <p> </p> <p>Am I the only who thinks this doesn't make sense????</p>