Cell C "Process" your order, debit your account but don't deliver.

I placed an order online on a Sunday for the LTE 50GB PowerPromo as I just moved and don't have ADSL/Fibre installed in the new place.

Everything went through fine, and I was told I'd receive a confirmation email with the order number and delivery date. Which I never received.

I phoned the call center, and the rep advised me the order was "never placed" on their system, after that I was told to email ********** which is an invalid email address, I had to phone again to get another person to give me the correct address, which I still have to send the bank statement with the amount CellC ****med me out of.

Despite the money being taken, and receiving an confirmation email regarding the R559.00 they took (not even off my account, someone else is helping pay for it). Their excuse as to why it wasn't placed was "you only scored 1 point on the credit check", how am I supposed to know this, why did you even place the order in the first place?

I'll never deal with Cell C again after this whole story, I've already found another ISP who processed and got their team to do a site survey booking in less than a day. Very unhappy with Cell C and will never consider or recommend their products or services to anyone in the future.