1 reviews | Active since May 2019
Cell C Price Increase
I recently upgraded my Fibre Line with Cell C as ISP, I upgraded from a 20/10 line to a 40/20 Line on the 16th of Apr 2020. At the time of 16th of April the Price for this new line was R899 p/m And now on the 7th of July 2020 they decided to increase the price to R1029 p/m. So within 3 months they decided on a price increase. Cell C did not inform me of this Price Increase in anyway. According to the Contract Terms and Conditions this may be done but then Cell C must inform me in Writing (which can include Email or SMS). No email was received nor was no SMS sent. I queried this on the 7th of July at 10h00 only to get answers of they will call me back. None of this happened and I had to call them again at 17h00. Just to hear that the person who had to call me back went home at 16h00. They eventually sent me a Price Increase letter on Facebook Messenger. The biggest joke being that it was for a letter to Frogfoot Customers and I am with Openserve This so called "price increase" seems to be looking like False advertising and fits real well with their bad customer service. I will not recommend Cell C to anyone looking to take out a contract with them
Thank you for contacting Cell C.
Our team will be in touch.
^MP
Best regards,
Thank you for contacting Cell C.
Our team will be in touch.
^MP
Best regards,
Telling me the Price Increase communication was send to me, but they can not give me proof as my Cellphone number is not a Cell C number as I am with Vodacom. They asked me what they can do to resolve this issue and I told them I want to cancel my contract as they are in breach of contract for not following their own Terms and Conditions. The rude Agent told me if that was the case I had to send them an email so they can do they cancellation and so that I can occur the cancellation penalties. I told her I will not send her an email and she told me if I do not send the email she will do it on my behalf. I asked for the copy of our recording which was also refused.
Telling me the Price Increase communication was send to me, but they can not give me proof as my Cellphone number is not a Cell C number as I am with Vodacom. They asked me what they can do to resolve this issue and I told them I want to cancel my contract as they are in breach of contract for not following their own Terms and Conditions. The rude Agent told me if that was the case I had to send them an email so they can do they cancellation and so that I can occur the cancellation penalties. I told her I will not send her an email and she told me if I do not send the email she will do it on my behalf. I asked for the copy of our recording which was also refused.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. We are following up on the matter and will come back to you.
^NS
Best regards,
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. We are following up on the matter and will come back to you.
^NS
Best regards,
I went as far as the CEO's Office which offered me a deal to get this resolved which I agreed to but only if they can put it on black on white aka writing, no written deal was received, so I opened another case which only gets closed again.
I considered to cancel my contract and when I checked which commitment I fees I would be liable for I see that I am liable for there Black Service which Cell C discontinued months ago, Now I am waiting again to get a callback from Cell C to explain........ (Guess it will never happen as it is probably already closed again)
I went as far as the CEO's Office which offered me a deal to get this resolved which I agreed to but only if they can put it on black on white aka writing, no written deal was received, so I opened another case which only gets closed again.
I considered to cancel my contract and when I checked which commitment I fees I would be liable for I see that I am liable for there Black Service which Cell C discontinued months ago, Now I am waiting again to get a callback from Cell C to explain........ (Guess it will never happen as it is probably already closed again)