Cell C - Preposterous service and total disregard for consumer rights and customer service

We are frustrated with the service (or lack thereof) received from Cell C. We are at our wits end. My husband app**** for a new contract, received the router and laptop, Only to find the laptop not working. We returned everything back to the store, within 24 hours, who did not want to assist us in cancelling the contract (although we were in the 7 day period of returning a device) and finding an alternative laptop in working order. They had the laptop assessed, and 'repaired' and now, 3 weeks later expect us to happy with a device that has been worked on. We have asked to ensure that we are not billed for a month, when we were not in possession of a device and the contract services were not activated. The Cape Gate Store manager Maxine has not been helpful in the process and no response, when requesting for assistance has been received from the area manager Tiaan Naude (in fact, we have been ignored). I have never experienced such nonchalant attitude and disregard for customer service. It is preposterous to expect us to be happy to receive a device that has been "worked on" (it is therefore not brand new), refusing to take it back since we reported it within 24 hours indicating we are unhappy with the device, well knowing the return policy and cooling off period, expecting us to pay for a service we never used and did not have any devices of. We are now being (1) forced after reporting to the store, to be stuck with a device that we are unhappy with (2) being stuck in a contract with a provider who has no regard for customer service, (3) having to pay for substandard services. As consumers we feel victimized and no one is willing to assist.