K
Kat
1 reviews | Active since Mar 2025
11 May 2026, 10:55
Cell C Porting
I have spent the last FOUR DAYS attempting to port a number from Cell C to a new network. When I request the port, Cell C sends an SMS asking for a OTP to be confirmed. When I reply with the OTP, there is no response. A few hours later, Cell C sends a message stating that there is no reply and rejects the port out. I have contacted the porting department, sent emails, supposedly they haven’t even RECEIVED my emails. I have bought SMSs and airtime just to try and resolve this, and absolutely nothing. No help. I am so done with this company, it’s always the same thing. IS this Cell C's way to force you to remain on their network?
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Replies (2)K
Kat's updateReviewer Update
11 May 2026, 10:57Please do not tell me to contact the new network provider. I have already done so. Just fix this.
K
Kat's update11 May 2026, 10:57
Reviewer Update
Please do not tell me to contact the new network provider. I have already done so. Just fix this.
Cell C's replyOfficial
11 May 2026, 11:04Dear Kat K,
Thank you for getting in touch with Cell C. We sincerely apologize for the frustration and inconvenience you have experienced with your porting request.
We understand how important it is for this process to be completed smoothly, especially after multiple attempts and delays. Please be assured that porting is not intended to prevent you from leaving the network, and we would like to assist in resolving this as quickly as possible.
To investigate further, kindly refer to your direct messages so we can assist you accordingly.
Regards,
Cell C | LD
Thank you for getting in touch with Cell C. We sincerely apologize for the frustration and inconvenience you have experienced with your porting request.
We understand how important it is for this process to be completed smoothly, especially after multiple attempts and delays. Please be assured that porting is not intended to prevent you from leaving the network, and we would like to assist in resolving this as quickly as possible.
To investigate further, kindly refer to your direct messages so we can assist you accordingly.
Regards,
Cell C | LD
Cell C's reply11 May 2026, 11:04
Official
Dear Kat K,
Thank you for getting in touch with Cell C. We sincerely apologize for the frustration and inconvenience you have experienced with your porting request.
We understand how important it is for this process to be completed smoothly, especially after multiple attempts and delays. Please be assured that porting is not intended to prevent you from leaving the network, and we would like to assist in resolving this as quickly as possible.
To investigate further, kindly refer to your direct messages so we can assist you accordingly.
Regards,
Cell C | LD
Thank you for getting in touch with Cell C. We sincerely apologize for the frustration and inconvenience you have experienced with your porting request.
We understand how important it is for this process to be completed smoothly, especially after multiple attempts and delays. Please be assured that porting is not intended to prevent you from leaving the network, and we would like to assist in resolving this as quickly as possible.
To investigate further, kindly refer to your direct messages so we can assist you accordingly.
Regards,
Cell C | LD