CELL C Port

My contract expired in February 2023 or so. I took a new contract with MTN and wanted to port my number. I tried for months to try and port my number from Cell C to MTN but could not succeed. Eventually after a few months, a gentleman at Cell C Musgrave advised that I was owing Cell C R 260, which no one ever told me.

I went to the ATM and deposited R 300 around the 05th of May 2023. To date, even by visiting a cell C outlet or calling Cell C myself I cannot port my number.

Today I am told to take CK docs etc in to a store so that they can change the number from company to personal and then I can port the number.

Why does it take months to be told this information. Its as if Cell C are holding me captive :(